FAQs

What is the best way to contact you?
The best way to contact us is at contact@ancientessence.org or ancientessenceorg@gmail.com.To send selfies with your purchase please email or DM us @ancientessenceorg on Instagram.

 

What company does your packages ship through?
We ship all packages through USPS, United States Postal Services.

 

Where do you ship to?
We currently ship to the United States and Canada.

 

What if I don't receive my package?

If your package is not received due to our mistake we will happily provide a refund or resend the items at no cost to the customer. If it is not our mistake, we unfortunately cannot provide a refund.

 

How long does the shipping process take?
For orders with the same shipping and billing address, orders are processed within 3-5 business days, with the exception of Federal holidays. For first time buyers with different shipping and billing addresses; a 2-week processing time is implemented. 

 

What is the refund policy?
Unfortunately, because our items are used for intimate areas, we do not accept refunds at this time.